תיאור המשרה
Description
We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.
Helfy is a technology-driven group building the next generation of digital healthcare infrastructure. At the core of the group is DoktorABC, a leading telehealth marketplace operating across multiple international markets.
DoktorABC Functions As An End-to-end Telehealth Marketplace, Connecting
Patients seeking fast, convenient access to care
Licensed doctors providing online consultations and prescriptions
Pharmacies fulfilling prescriptions and OTC products
Medication & OTC products, including regulated treatments
Delivery partners ensuring fast, reliable home delivery
The platform seamlessly combines medical consultation, prescription handling, pharmacy fulfillment, and last-mile delivery into a single digital experience. Operating in regulated environments, DoktorABC enables millions of patients to receive treatment without queues, friction, or unnecessary in-person visits.
Responsibilities
Lead the operations team across the company’s sites
Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
Manage operational readiness and coordination for external collaborations (e.g., Uber)
Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
Identify and improve processes to ensure seamless end-to-end experiences for patients
Collaborate with product managers and developers to build tools, dashboards, and workflows
Analyze the root causes of issues, including returned products, stock shortages, and delays
Drive initiatives to improve partner satisfaction and operational KPIs
Requirements
10 years of experience in Operations and Support roles within a global B2C company
5 years of experience managing global operations teams
Proven track record in managing operations
Strong background in working with multiple stakeholders and cross-functional teams
Solid understanding of logistics processes and partner management
Experience in implementing automations in customer support processes
Hands-on experience with chatbots, including daily operations, analysis, and process improvement