IT Support Specialist

Description Innoviz Technologies is a global leader in LiDAR technology. Beyond automotive, Innoviz provides off-the-shelf LiDAR solutions for defense and homeland security, intelligent traffic management, mobility, robotics, and aerial applications. We are looking for an IT Support Specialist to provide day-to-day technical support and help ensure smooth IT operations across the organization. This role involves assisting end users, troubleshooting technical issues, and delivering reliable support in a fast-paced environment Key Responsibilities Provide front-line technical support for end users, both on-site and through phone and remote support Manage user accounts, permissions, and access rights through Active Directory Troubleshoot and resolve hardware and software problems Provide technical support for Microsoft 365 applications and resolve related issues Ability to prioritize urgent requests Strong interpersonal skills Strive to achieve the highest SLA Requirements This role is fully on-site (No hybrid) with changing shifts between 08:00-17:00 and 09:00-18:00 3+ years of hands‑on experience in IT roles Technical knowledge with Windows environment: Windows 11, Office, Active Directory, & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues Experience with Linux, networking fundamentals, RMM tools, PowerShell scripting and MacOS – a significant advantage English proficiency