IT Technician

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, [https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever] Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success [https://www.g2.com/products/wiz-wiz/reviews] and a culture that values world-class talent.   Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.  SUMMARY We’re looking for an outstanding IT Technician to joun the IT team and spread the power of Wiz. Reporting to the IT Manager, you will be part of the broader IT organization. WHAT YOU’LL DO * Provide tier 1 and tier 2 support for all end users, both remotely and in person. * Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software. * Participate in asset management activities related to both hardware and software. * Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees. * Draft and update detailed internal and end user-facing documentation related to supported technologies and processes. * Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs. * Stay current on technologies used by the company and all internal changes. WHAT YOU’LL BRING * 4+ years of experience supporting end users both in-person and remotely. * Significant experience providing software support to Windows and macOS users. * Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment. * Experience with at least one of the following IAM solutions is required: Okta, Azure AD, OneLogin, or Ping Identity. * Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure. * Experience in managing configuration and service of AV systems (for example: Neat, Poly etc.). * Experience with cloud service providers such as AWS, GCP, and Azure — Advantage.   By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy and that you consent to the retention of your application for consideration for future opportunities at Wiz. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy. [https://www.wiz.io/legal/privacy]