תיאור המשרה
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and
security into one centralized and global service that is delivered by cloud. It
is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva)
and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s
unique technology inspired a brand-new product category, later named “SASE” by
Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is
building a cutting-edge enterprise network and secure cloud platform, and is on
a fast track to becoming the worldwide market leader – don’t miss it!
Now we are looking for a customer-focused and technically strong Product Support
Engineer (Junior T3) to join our growing team. This role is ideal for a support
engineer looking to step into a more advanced role, handling complex
technical challenges and working closely with internal teams.
This is an opportunity to join a Cloud Network Security Rocket Ship and to take
part in making the Future of SASE, today!
Responsibilities:
* Own and manage customer issues end-to-end, including complex technical cases
* Research, diagnose, troubleshoot, and resolve issues in production
environments
* Work closely with R&D and Product Management to drive issue resolution and
root cause analysis
* Support customers during onboarding and ongoing lifecycle,
ensuring timely and effective issue handling
* Develop a solid understanding of customer environments to improve
troubleshooting and resolution
* Collaborate with internal teams including engineering, product, and sales
* Monitor customer status and escalate risks or recurring issues when needed
* Contribute to internal knowledge sharing, documentation, and support process
improvements
* Be part of building and improving global support services
Requirements:
* 2–4 years of experience as a Support Engineer or Network Engineer
* Ability to think creatively and use intuition alongside structured
troubleshooting to resolve customer issues in a timely manner
* Strong networking fundamentals: TCP/IP, routing, firewalls, packet analysis
* Hands-on experience with DNS, DHCP, NAT, HTTP/HTTPS, VPNs, IPsec, and
WAN/SD-WAN environments
* Experience working with cloud/SaaS technologies (preferred)
* Familiarity with security concepts such as IPS, CASB, DLP (advantage)
* Good communication skills and ability to work with customers
* Ability to manage multiple tasks in a fast-paced environment
* Experience working with cross-functional and global teams
