תיאור המשרה
ABOUT MIXTILES
Mixtiles is a $300M profitable brand reinventing how homes feel.
Wall photos. Self-watering plants. Smart lighting.
Loved by millions. Growing fast. Built lean.
Small team = a lot of impact
We’re ~100 people, with wildly diverse skill sets, serving millions of
customers. Each of us drives a lot of impact. Your work will matter
Products people love
Working on products you & your family personally use creates a feeling of
connection, fun, and spreads good karma
Our secret formula = make it easy to use
It’s how we re-invented the picture frame, and then the houseplant. It’s how we
got to millions of customers. It’s pure design, and people love it
Solve hard, real world problems
Every day, we handle extreme challenges in user experience, manufacturing and
scale for which we use tech like AI, AR & robotics
A real business, built to last
We believe great products have great unit economics. That’s why Mixtiles is a
high growth company that’s also profitable
OVERVIEW
We’re looking for a Program Manager to join our Photos Operations team and help
lead one of the most critical systems at Mixtiles: the engine that turns
millions of customer orders into beautifully delivered products around the
world.
At Mixtiles, we fulfill over 1.5 million orders, with 13M products sent each
year through a growing network of production facilities, shipping partners, and
suppliers across the US, Europe, and Asia. This role sits at the center of that
ecosystem — balancing real-time operational execution with strategic thinking,
long-term improvements, and strong partner relationships.
This is a hands-on role for someone who loves solving complex problems, thrives
in fast-moving environments, and enjoys building systems and partnerships that
scale. One day you’ll be troubleshooting operational bottlenecks in real time;
the next, you’ll be driving cross-functional initiatives that improve
efficiency, reduce costs, and shape how we operate globally.
WHAT YOU’LL DO
OWN AND IMPROVE DAY-TO-DAY OPERATIONS
You’ll lead the day-to-day execution across production facilities and shipping
flows, making sure orders move smoothly from production to delivery. You’ll stay
close to queues, delays, SLAs, and production plans, identifying issues early
and solving problems quickly to keep the operation running at a high level.
Beyond reacting to issues, you’ll continuously look for ways to improve how the
system works — building scalable processes, refining workflows, and helping
define the operating model we use to manage partners across multiple regions.
BUILD STRONG PARTNERSHIPS AND DRIVE ACCOUNTABILITY
A big part of this role is developing trusted relationships with key production
and shipping partners around the world. You’ll work closely with suppliers in
the US, EU, and Asia, balancing collaboration with accountability to ensure high
performance, reliability, and continuous improvement.
You’ll be involved in ongoing operational and business discussions with
partners, helping shape decisions around capacity, efficiency, quality, and
cost.
LEAD STRATEGIC OPERATIONAL INITIATIVES
You’ll own end-to-end operational projects — from identifying opportunities and
defining the problem, through building the business case and driving execution
across teams.
These initiatives may involve improving production efficiency, reducing shipping
costs, increasing scalability, launching new capabilities, or strengthening
operational resilience. You’ll combine analytical thinking with practical
execution to turn ideas into measurable impact.
DRIVE CROSS-FUNCTIONAL EXECUTION
You’ll work closely with R&D, Product, Customer Support, Marketing, and Finance
to keep the operation aligned and moving forward. This includes translating
operational needs into clear requirements, coordinating priorities across teams,
and ensuring strong communication and execution across many moving parts.
WHO YOU ARE
* You’re highly detail-oriented and comfortable making decisions based on data
and operational insights
* You combine strong execution skills with strategic thinking and know when to
zoom in versus zoom out
* You take ownership naturally and push things through until they’re fully
resolved
* You’re proactive and resourceful — you don’t wait for problems to solve
themselves
* You enjoy solving complex operational challenges in fast-moving environments
* You’re comfortable traveling frequently for work
* You know how to build strong working relationships with external partners
while maintaining a high bar for accountability and performance
* You prioritize effectively, stay organized under pressure, and keep the
bigger picture in mind while managing day-to-day execution
* You communicate clearly and collaborate well across functions and cultures
