Customer support (email, phone, chat)Helpdesk ticket handlingTechnical troubleshootingProblem solving with technical teamsSQLMultitasking under pressureDocumentation (FAQs and guides)Customer feedback and improvementProfessional communicationClient-focused mindset
תיאור המשרה
Description Support Partner Modellama: Grow Your Career in Sports Analytics! Our support department is looking for a Support Partner to work on shifts. As a Support partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You’ll also collaborate with our research and development teams to address and solve customer challenges effectively. What You’ll Do: Client Support : Handle inquiries via email, phone, and chat with professionalism and accuracy. Problem Solving : Work closely with technical teams to resolve customer issues and improve our products. Knowledge Development : Become an expert in our products to deliver valuable guidance and solutions. Documentation: Maintain support resources like FAQs and guides. Customer Feedback: Help us understand customer needs and drive ongoing improvement. Requirements What You Bring: Support Experience : Previous customer support or helpdesk experience Customer-First Mindset : Strong communication skills and a solution-oriented approach Tech Savvy : SQL experience is essential, with a quick grasp of complex software and technology Multitasking Pro : Skilled at staying organized and managing multiple tasks under pressure Language Proficiency: Proficient in English; Russian is an advantage Flexible Availability: Preference for those available on Saturdays Educational Background : Bachelor’s degree or relevant certifications are desirable, but not mandatory Love for Sports : Passion for soccer is a big plus, and Russian language skills are an advantage
על Modellama
Founded in 2009, Modellama builds best-in-class predictive technologies that combine the latest breakthroughs in data science with the passion and experience of our real-world experts. Comprised of experienced data scientists, talented developers, and hard-core sports enthusiasts, the Modellama team is committed to designing the most accurate event prediction tools in the market - engineered with custom-built advanced statistical models, proprietary algorithms, and best-in-class real time data processing.
These proprietary systems are leveraged by Modellama's closed network of associated companies to maximize the value of its investments.
The company is privately held and independently supported.
