Account Manager-– Africa (Native French Speaker)

Description Account Manager – Africa (Native French Speaker) MER Group is a global leader in Homeland Security, Intelligence, Communication and Smart Solutions, providing end-to-end projects worldwide. We are looking for an experienced Account Manager to take full ownership of one of our strategic customers in Africa. This is a customer-facing role requiring a highly mature, service-oriented professional who will act as the primary interface between the customer and MER Group, ensuring the successful execution and ongoing operation of the project. The role involves frequent travel to Africa (approximately every six weeks for two weeks at a time). Key Responsibilities Serve as the primary point of contact for the customer and build long-term trusted relationships. Take full ownership of all customer activities at the site, ensuring operational excellence and customer satisfaction. Coordinate and drive communication between the customer and internal teams, including Engineering, Operations, Logistics and Management. Monitor project progress and ensure timely execution of customer requirements. Prepare, review and translate technical and operational documents in French. Lead meetings with customers and present project status, risks and action plans. Support ongoing operational and technical activities throughout the project lifecycle. Identify issues proactively and coordinate effective solutions with internal stakeholders. Maintain clear documentation and reporting for both the customer and management. Travel regularly to customer sites in Africa to support ongoing activities and strengthen customer relationships. Requirements Bachelor's degree – Mandatory. Native-level French (spoken and written) – Mandatory. Excellent ability to write, translate and prepare professional documents in French. Proven experience managing strategic customer accounts, large-scale projects or customer operations. Experience working with customers in Africa or extensive familiarity with African business environments – Strong advantage. Experience in the Homeland Security, Defense, Intelligence, Communication or related industries – Strong advantage. Excellent project coordination and stakeholder management skills. High level of emotional intelligence and interpersonal skills. Mature, independent and highly responsible professional. Strong analytical and problem-solving abilities. Excellent organizational skills and ability to manage multiple priorities simultaneously. Willingness to travel internationally on a regular basis (approximately every six weeks for two weeks).