Community Manager

We’re looking for a Community Manager to take a key role in shaping one of the most valuable assets at Mami, our community. This is not a traditional community role. You’ll take an already highly engaged audience and turn it into a structured, scalable, and impactful ecosystem that builds strong connections and drives meaningful results. In this role, you’ll own our community strategy end-to-end, build meaningful relationships, drive engagement, and use community insights to improve product experiences. Your main focus will be on highlighting and nurturing the Mami community, with a focus on Mami Team, our core group of highly engaged users, creators, and future brand advocates. What You’ll Do Build and lead an engaged, actively connected community across platforms, structuring existing channels into a thriving ecosystem and maintaining meaningful daily interactions that spark real conversations between members Strengthen trust, belonging, and emotional connection within the community Identify, engage, and empower key members and community leaders Actively listen to community conversations to identify needs, pain points, and emerging trends Turn community insights into actionable recommendations that improve products, marketing, and overall community experience Act as the voice of the community within the company, working cross-functionally to drive impact Initiate and lead activities, conversations, and programs that increase participation and engagement, and the overall value members get from the community Support community members in their development into Mami Team’s affiliate programs Manage feedback, complaints, and sensitive situations with empathy and professionalism, maintaining a safe, respectful, and inclusive environment Requirements Proven experience in building, scaling, and managing digital communities, with measurable results in engagement, retention, and growth Experience designing and executing community strategies across platforms (e.g., WhatsApp, apps, or web communities) Strong understanding of engagement metrics, analytics, and the ability to turn community insights into action plans Experience in activating and empowering core members or ambassadors, driving participation and advocacy Strategic thinker with a “can do” approach, able to balance big-picture vision with day-to-day hands-on execution Excellent interpersonal and communication skills, with high emotional intelligence and the ability to navigate complex or sensitive conversations Deep understanding of the Israeli consumer’s purchase behavior as a digital shopper, with a passion for building community and inspiring belonging Experience collaborating with influencers, creators, or brand ambassadors Familiarity with tools such as Canva, AI content tools, or social listening platforms About Mami Mami is a fast-growing B2C commerce startup built on community, trust, and authentic connection. What started as Maayan Adam’s creator-led store has become a leading consumer brand with over 300,000 active users. Now, Mami is evolving into a tech-driven platform empowering creators and communities to build their own personalized shopping experiences, redefining how people connect, create, and shop online.