CRM Dynamics System Analyst

abra· Information Technology & Services

CenterFULL_TIME

Skills from the role

Microsoft Dynamics 365 (Cloud)CRM requirements gatheringFunctional specification writingBusiness analysisTranslating requirements into system solutionsStakeholder managementProblem solvingDynamics 365 CRM modules (Sales, Customer Service, Marketing)Microsoft Power Platform (Power Apps, Power Automate)Cross-functional collaboration (Dev, QA, Implementation)

Job description

Description abra is Hiring a Dynamics 365 Systems Analyst for our CRM Division. We are looking for a Dynamics 365 Systems Analyst to join our CRM Division. The role involves gathering and analyzing business requirements, translating them into system solutions, and supporting the implementation of Dynamics 365 CRM projects for leading clients. Responsibilities Analyze business requirements and translate them into Dynamics 365 solutions. Work closely with end users and business stakeholders to gather, document, and refine requirements. Write functional specification documents and support implementation processes. Collaborate with development, QA, and implementation teams throughout the project lifecycle. Support projects from requirements gathering through deployment and go-live. Requirements At least 2 years of hands-on experience with Microsoft Dynamics 365 Cloud applications – mandatory. Experience writing functional specification and requirements documents. Proven experience working directly with end users and business stakeholders – mandatory. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently as well as part of a team. Advantage Experience working for a consulting, implementation, or project-based services company. Familiarity with Dynamics 365 CRM modules such as Sales, Customer Service, and Marketing. Experience with Microsoft Power Platform (Power Apps, Power Automate). Employment Type: Full-time Work Model: Hybrid

About abra

abra is composed of over 1,000 experts delivering cutting-edge tech solutions across BI & AI, ERP, CRM, Cyber, Cloud & Infrastructure, R&D, Web & Mobile, e-Commerce, and more. We specialize in integrating technological systems with business goals – creating smart, scalable, and customized solutions that help our clients grow. As a trusted partner of leading software providers like Microsoft, Salesforce, SAP, Oracle, Priority, Magento, monday.com, AWS, and Red Hat, abra delivers solutions that span from core system development and implementation to strategic consulting and ongoing support. We work across industries to deliver innovation, stability, and long-term value. Our DNA: people, processes, and tech – driving innovation and real business impact. Want to grow your skills and career? Join us!

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