Retail network leadershipManaging regional managersDeveloping managers and large teamsBudget managementBusiness planningKPI and performance metricsData analysis and trend identificationChange managementOperational optimizationCustomer service excellence
Job description
Director of Retail – Steiner Hearing Care Sonova Israel is seeking a dynamic business leader to head the Steiner Hearing Care retail , Israel's leading chain of clinic's specializing in hearing rehabilitation. This is an excellent opportunity to join the leadership team of Sonova Israel and lead a nationwide retail operation, drive business growth, develop managers, and foster excellence in customer service, professional standards, and business performance. Key Responsibilities Lead the nationwide chain of clinic's to achieve business performance and sales targets. Manage Regional Managers while leading and developing the retail's management team. Develop annual business plans, objectives, and Key Performance Indicators (KPIs). Analyze business data, identify trends, and drive initiatives to improve performance. Lead organizational change initiatives, implement policies, and optimize operational processes. Ensure operational, professional, and service excellence across all retail locations. Lead strategic, cross-functional projects. Qualifications 3–4 years of experience managing a nationwide retail network. Experience in the medical device industry and/or a service-oriented environment is a strong advantage. Proven experience managing managers and leading large teams. Experience managing budgets, business plans, and performance metrics. Strong analytical skills with the ability to make data-driven business decisions. Demonstrated success in leading organizational change initiatives. Relevant academic degree (bachelor's degree minimum). High level of English proficiency. The role requires extensive travel throughout Israel and frequent presence at the company's headquarters in Haifa .
About Sonova AG
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
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