Product Operations

Paragon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions. Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered. As a ProdOps engineer you'll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across Paragon. You'll be an essential pivotal engineer within a high focus team across the company, leading at least one area of expertise and the highest level of technical escalation and management, owing it end to end. Responsibilities Complex technical case investigations using logs, diagnostics, db and user-reported data. Consultations and mentoring to lower level of support (NOC, Support & TAM) Bug reporting, tracking & prioritizing Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides Act as a bridge between customers and product development teams, conveying feedback and identifying trends Ad-hoc activities and projects with our Product and R&D teams Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptance Validate and approve releases from the R&D team for production deployment Be an escalation point for burning issues within and outside your SME areas Requirements 3+ years of experience in 3rd level support with a strong track record of resolving complex issues Advanced technical orientation and familiarity with architectural design and flows Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQL Outstanding problem-solving skills Strong written and verbal communication skills Strong organizational and prioritization skills Advantages Ability to work in a fast paced environment and dynamic products Proficiency in scripting languages Strong aptitude for collaboration in cross-functional teams Quick learning ability for new technologies